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I know I have been in this trade / business for almost forty years, had relatives in the business as I was growing up, so I know. We couldn't even remain in business very long at their rates. On the other hand, we also have GREAT warranty companies out there, we recently have replaced entire HVAC systems as they were in fact non repairable, replaced complete furnaces, and condensing units as needed. In each and every one of these the customer only paid the deductible averaging some $70. 00. I wish I could say which ones are good and which ones to stay away from, but, I simply do not have a budget that can carry a full legal staff to defend these facts, or fight the bad ones when they came after me.

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01.14.2007 | 34 Comments

Therefore, we would just let purchasing send the parts from wherever they chose, without overnight shipping. We tried offering the service to customers of picking up the parts locally for extra $ but that is a no no and just made everyone angry. So, everyone just had to wait. There was little or no more money coming from the repair after the service fee is collected from the customer. You might ask why we worked for them. It was to try to sell good service, solid equipment, at reasonable prices outside of the home warranty policies.

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01.14.2007 | 16 Comments

I'm glad to read your side of the argument, anonymous HVAC contractor. The people who buy these home warranty plans do not expect to get something for nothing. We pay several hundreds of dollars per year for that "protection" . just like you probably do for health insurance. We may go for several years without filing a claim, just as you might with your health insurance. But, when you finally do get sick and need to use the policy you have been paying on for years and only owing your co pay is seen as trying to get something for nothing?Have you ever actually thought that opinion of yours through to it's logical end?What is a warranty for?What is insurance for?I would imagine that someday, after paying for your health insurance or a new car with a warranty, for many years without ever using it until a tragedy strikes, you find yourself needing to use the protection you had been PAYING for, only to find someone just like yourself at the other end of the desk.